Clear expectations.
From the beginning.

Website packages

Launch £999 covers up to five marketing pages, Grow £1,999 up to ten and Scale £3,499 up to sixteen. Original guides count towards those allowances. Standard privacy and terms pages use policies you approve and are additional to the marketing-page count. Bespoke systems, ecommerce, complex applications and extra work are quoted separately.

Ecommerce, marketing, content and AI services

Additional services have a separate written scope. It identifies deliverables, quantities, revision or review rounds, required access, acceptance checks and any ongoing arrangement. Advertising media spend, platform subscriptions, production costs and usage fees are separate unless explicitly included. Campaigns run within the budget you approve. No platform approval, reach, ranking, sales or return on ad spend is guaranteed.

Your input and revisions

You provide accurate business information, permission-cleared assets, required account access and consolidated feedback. Two revision rounds are included against the agreed brief. New functionality or a change in scope is quoted before work starts.

Delivery

Target delivery is two to three weeks for Launch, three to four for Grow and four to six for Scale, starting after the approved brief and required assets. The written scope confirms the actual schedule. Delayed inputs or agreed scope changes can affect delivery.

Seven-day money-back policy

For website packages, you can request cancellation and a refund of the HELIX website build fee paid by emailing us within seven calendar days of your first build payment. Separately approved third-party purchases, subscriptions and domain charges are outside this policy. If you cancel and receive a refund, unpublished draft designs and code are not licensed for use. This policy does not limit any rights that cannot lawfully be excluded. Bespoke system cancellation terms are set in their separate agreement.

Ownership and licences

After the agreed build is paid for, you receive the custom source code and approved deliverables. Third-party tools, fonts and assets remain subject to their own licences. Domain and connected accounts should be owned by you. We confirm any exceptions in the proposal.

Care and support

All website packages include 30-day defect support after launch. Optional Care costs £39 per month and includes hosting oversight, uptime and defect checks, and up to 30 minutes of minor edits each month. Unused edit time does not roll over. Cancel future months by email before the next renewal. Additional work is quoted separately.

External costs and search outcomes

Domain renewals, paid software, API usage and other external costs are separate unless expressly included in the quote. Ongoing content and SEO are separate services. Rankings, indexing, AI citations and commercial outcomes cannot be guaranteed.

Questions

Ask for clarification before you agree to the work. Email [email protected].